Privacy Policy

Last updated: April 8, 2026

Who We Are

This website is operated by Skid Heaven LLC, PO Box 556, Norwood, MN 55368. When we say "we," "us," or "our," we mean Skid Heaven LLC.

Information We Collect

Information you provide

When you place an order or contact us, we collect:

  • Name, email address, phone number
  • Shipping and billing address
  • Order details and machine information

We do not collect or store credit card numbers. All payment processing is handled by Stripe, our PCI-compliant payment processor.

Information collected automatically

When you visit our site, we automatically collect:

  • IP address, browser type, and device information
  • Pages visited, time spent, and referring URL
  • Cookies and similar tracking technologies

How We Use Your Information

  • Order fulfillment: Processing, shipping, and communicating about your orders
  • Customer support: Responding to your questions and resolving issues
  • Advertising: Measuring the effectiveness of our advertising campaigns via Google Analytics (GA4), Microsoft Clarity, and WhatConverts
  • Site improvement: Understanding how visitors use our site to improve the experience

Third-Party Services

We share information with the following services to operate our business:

  • Stripe — Payment processing
  • Google Analytics (GA4) — Website analytics and advertising attribution
  • Microsoft Clarity — Session recording and heatmaps
  • WhatConverts — Call tracking and lead attribution
  • Cloudflare — Website hosting and security

Each of these services has its own privacy policy governing how they handle data.

Cookies

We use cookies and similar technologies to remember your preferences, understand site usage, and measure advertising effectiveness. You can control cookies through your browser settings, though disabling them may affect site functionality.

Data Retention

We retain your personal information for as long as necessary to fulfill your orders, provide customer support, comply with legal obligations, and resolve disputes. Usage data is generally retained for shorter periods unless needed for security or operational purposes.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. We will respond to reasonable requests within 30 days.

Children's Privacy

Our website is not directed at anyone under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

Questions about this policy? Reach us at support@skidheaven.com or call 952-353-9661.